Was she in one bruises height?
A British Airways passenger claims she had the “worst experience” of her life after being bruised and battered because of a faulty seat and monitor on an overseas flight.
“I was in a lot of pain during the flight. The whole trip was hell,” Sari Sumaryono told Kennedy News about the “nightmare” ordeal.
The harrowing saga unfolded as the 41-year-old financial worker was flying solo with her nine-month-old baby Kalix from their home in the British Cayman Islands to Jakarta, Indonesia. The jaunt included stops in London and Hong Kong, where Sumaryono planned to meet her husband, who was working there, and have him meet her family in the area.
The multi-leg trip would take a total of 40 hours and cost over $5,000 for two premium seats.
This journey started with difficulty. Upon arrival at the airport, the Indonesian native discovered there was no record of her son’s booking, leading to a two-hour delay.
During the 12-hour journey to London, flight attendants reportedly ignored her call light several times. “They just turned off the light and never came to help,” said the traveler, who moved to the U.S. from Indonesia at age 17. “They barely gave me enough water to drink and I couldn’t even go to the bathroom. I could hand my son over to strangers.”
She added: “When I complained to one of the crew, the response was ‘why don’t you ask your husband for help’, referring to the gentleman sitting next to me.”
Just when things seemed like they couldn’t get any worse, Sumaryono’s monitor fell twice on his ankle, bruising his leg and ankle.
And this was not the only harmful device during the trip.
The passenger said she could not recline in her chair on the second leg from London to Hong Kong, which left her in excruciating pain.
“I had the worst back pain and bruises on the back of my arm from the uncomfortable landing due to not being able to support my seat, and my leg and ankle were sore from the previous flight’s monitor falling,” complained Sumaryono. . “I told them that my country would not be supported, but no one came back to help me.”
To make matters worse, neither her monitor nor the USB charging port worked, and the baby burdened the parent, who was forced to stand for the entire 13 hours.
“If it wasn’t for the help of the kind strangers who lived closer to me, I would have had another nervous breakdown,” she said. “Never in my years of traveling have I been treated so badly.”
The pain was not only physical. Sumaryono, who moved to the Caymans in 2006 for work, said it was her first trip home since her father died earlier this year.
“This trip was supposed to be their first time meeting each other (her son and her father), but we were supposed to visit my father at his final resting place,” she revealed. “So to be treated so badly by British Airways was traumatic.”
She added, “I’m no stranger to long-haul flights, so I can honestly say that my trip with British Airways was truly the worst experience I’ve ever had.”
In light of the tortuous Odyssey, Sumaryono has warned others not to fly with BA, stating: “If I had a choice, I wouldn’t fly with BA again, but it’s the only airline that flies direct from the Caymans in London. I have told all my mom friends not to fly BA. I wouldn’t wish what I’ve been through on my worst enemy.”
British Airways has since dealt with the debacle. “We are truly sorry for our customer’s experience and are in touch to make things right,” an airline representative said.
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